Accessibility statement for renttl.co.uk

Introduction

This website is run by Encompass LATC Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• navigate most of the publicly-accessible section of the website using just a keyboard
• navigate most of the publicly-accessible section of the website using speech recognition software

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

The pages of our website that can be accessed without logging in can be difficult to access with screen-reader software. There are also some contrast and font accessibility problems with these pages which means text may be difficult to read for users that need to change the font size.

The pages of our website that can be accessed by logging in can be difficult to access with screen-reader software. Some of these pages are also difficult to navigate using a keyboard. There are also some contrast and font accessibility problems with these pages which means text may be difficult to read for users that need to change the font size.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email hello@renttl.co.uk
• call 0208 770 5000

We’ll consider your request and get back to you in 30 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Quality, Development and Innovation Team by emailing contact@encompass-latc.co.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us here.

Technical information about this website’s accessibility

Encompass LATC Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

Images and icons

Some of our images and icons lack alternative text descriptions for people using screen-readers.

Forms and interactive tools

Some of our form inputs lack labels, instead relying on placeholder text which is not reliably read by screen-readers. Additionally, some of the inputs are not sufficiently ‘linked’ and given accessible names in the source code of our website, meaning that their purpose can be difficult for screen-reader users to understand. ‘Autocomplete’ information is also not provided on some of our form fields - this can make our forms harder for screen-readers to understand, and harder for users to complete.

Page navigation and understandability

Some sections of our website do not provide enough information to screen-readers. This means that users of screen-readers may find it hard to navigate the sections of information on those pages. In some areas this also means that changes on the page are not announced via screen-reader software. Similarly, a way for screen-readers to interpret the information provided in our tables is missing on some pages.

Some of our page content is not read out in the same order as it is visually displayed.

Upon logging in to the members-only area of the website, some buttons, links, and controls cannot be navigated with a keyboard.

Some pages of the website can only be navigated to from a single page. This can make it difficult for some users to find and navigate to the page they want to access.

Contrast

Text using our orange brand colour does not have enough contrast at smaller font sizes.

Text resizing

The website does not fully support resizing of the font. Increasing the font size can cause some content to overlap, which means it cannot be read.

We’ve assessed the cost of fixing the issues listed above. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment by September 2021.

Content that’s not within the scope of the accessibility regulations

Maps

We do not plan to improve the accessibility of our third-party maps, because online maps are exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We will test any updates to the website against the WCAG 2.1 (AA) guidelines criteria. We will review our assessment of disproportionate burden, and carry out another audit of the website, by September 2021.

Preparation of this accessibility statement

This statement was prepared on 22nd September 2020. It was last reviewed on 22nd September 2020.

This website was last tested on 22nd September 2020. The test was carried out by Encompass LATC Ltd.

We tested all pages of the website.